online & offline commerce

What is the difference between online and offline commerce? Not much - not in the eyes of your customer.  Your customers want to buy from people and companies they trust.  They want to research their purchases and find the information they need quickly.  If they decide to buy, they want the experience to be  quick and easy.  And, same as at your storefront or in your office, if they have questions, they want to be able to pick up the phone and call someone.  We can provide the technical solution, but you must provide the service.  The combined experience is all part of your branding solution primarily defined as the relationship you build with your customers.

the principles are the same

Our commerce solutions provide simple, safe and secure shopping experiences. On the web, the experience for your customers is a part of your brand experience - Was it easy to shop online with you? Was the process, simple, pleasant and effecive? Could they find the information they needed quickly?  Could they connect with customer service if they had difficulty with their order?  Will they recommend your site to a friend or associate because they had a great experience? The expecations of online shopping are based on the same principles of the traditional shopping experience - customers care about the process and the relationship a company provides, not just about the quality and features of the product itself.

Our priority is to build effective and efficient systems to solve your online transaction needs. This includes all commerce solutions, whether it be a registration system designed to integrate with a backend office solution, or a shopping cart.  To us, its all designing transaction based interactions. While building your commerce solution we work hard to ensure you understand the transaction process. Your solution is designed, reviewed and explained every step of the way, from the ‘buy’ or ‘register’ button on your website, to the transaction with the bank and the transfer of information to your office reports.

To compete successfully, etailers and companies providing transaction services must meet the important customer expectations of security. Customers expect that you are going to every precaution to protect their personal information. One of the major reasons for failing to convert online purchases is lack of a consumers ability to trust in the security of the website. Our team develops according to the best practices within the industry. We ensure we educate both our clients and their customers on successful ways to operate online.

We have experience with awide range of commerce systems and markets, including:

• catalogue-based sales
• secure payment systems
• inventory tracking and control
• time tracking
• contact management
• consultant-based membership systems
• sales support

The foundation of any successful business ultimately lies in successful transactions. We look forward to bringing your business to the web. In today's interconnected world, there are no boundaries - traditional and electronic commerce are no longer separate. We build custom commerce software solutions and integration to synergize and partner your offline and online sales.